Shipping policy

This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased from Dicrodelights. By placing an order with us, you agree to the terms set out below.

1. Shipping Destinations

Dicrodelights currently ships to the following countries:

  • United Kingdom
  • United States
  • Canada
  • Australia

If you are located outside of the countries listed above, you must contact us at [email protected] prior to placing your order to confirm whether special arrangements can be made. Orders placed from unsupported regions may be cancelled.

2. Currency & Pricing

Product prices are displayed according to your geographic region where applicable. Customers may select their preferred currency using the currency selector located in the top right-hand corner of our website homepage.

All prices include free shipping unless otherwise stated.

3. Order Processing Times

  • Orders are processed within 1–2 business days (Monday to Friday).
  • Orders placed before 4:00 PM GMT (London time) will be processed on the same business day.
  • Orders placed after 4:00 PM GMT will be processed on the next business day.
  • Orders are not processed or dispatched on public holidays.

Processing times are separate from shipping times.

4. Delivery Timeframes

  • Estimated transit time: 1–3 business days (Monday to Friday).
  • Estimated total delivery time: 2–5 business days from the order date.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to circumstances beyond our control, including but not limited to carrier delays, customs processing, weather conditions, or peak periods.

5. Shipping Charges

We offer free standard shipping on all orders.

In the event that delivery exceeds the estimated timeframe, customers may be eligible to request a £1.00 goodwill coupon code as compensation. This does not constitute a guarantee of delivery within a specific timeframe.

6. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking details. It is the customer’s responsibility to monitor the shipment using the provided tracking information.

7. Customs, Duties & Taxes (International Orders)

For orders shipped outside of the United Kingdom, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are the responsibility of the customer. Dicrodelights is not liable for delays caused by customs clearance procedures.

8. Delivery Issues

If your order is lost, delayed, or arrives damaged, you must contact us within 7 days of the estimated delivery date at:

Email: [email protected]

Failure to notify us within this timeframe may affect our ability to investigate the issue with the carrier.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. We are unable to redirect or modify shipments once they have been dispatched. Dicrodelights is not responsible for orders delivered to incorrectly provided addresses.

10. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Brand Name: Dicrodelights
Customer Support: 24/7
Business Operations: 7:00 AM – 10:00 PM (Monday to Friday)
Phone: 07443641276
Email: [email protected]
Address: 14 Hawes Mount, Bradford, BD5 9AX, United Kingdom