Refund policy
This Cancellation, Returns & Refund Policy governs purchases made from Dicrodelights. By placing an order with us, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.
1. Order Cancellation
Customers may request to cancel an order within 60 minutes of placing it.
- If a cancellation request is received within 60 minutes of purchase, the order will be cancelled and a full refund will be issued to the original payment method.
- Cancellation requests received after 60 minutes cannot be guaranteed, as orders may have already been processed or prepared for dispatch.
- Once an order has been processed or shipped, it cannot be cancelled and will be subject to the return provisions set out below.
To request a cancellation, customers must contact us immediately by email or telephone and provide their order number.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
Dicrodelights reserves the right to refuse any return that does not comply with these requirements.
3. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Items damaged due to misuse, improper handling, or normal wear and tear.
- Items returned in a condition that is not suitable for resale.
Additional exclusions may apply where clearly stated at the time of purchase.
4. Return Procedure
To initiate a return, customers must:
- Contact us at [email protected] with their order number and reason for return.
- Await written confirmation and return instructions before sending any items.
Returns sent without prior authorization may not be accepted.
Important conditions:
- The parcel must not be marked as “Return.”
- All returns must be sent using a tracked shipping service.
- Dicrodelights is not responsible for returned items that are lost or damaged in transit.
- Untracked parcels will not be eligible for a refund, replacement, or store credit if not received.
- Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
5. Refunds
All returned items will be inspected upon receipt.
If the return is approved:
- A refund will be issued to the original method of payment.
- Please allow up to 7 business days for the refund to be processed after approval.
- Processing times may vary depending on the payment provider.
Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
Discounted or Promotional Items
Items purchased at a discounted or promotional price are eligible for store credit only, unless the item is faulty, damaged, or incorrect.
6. Faulty or Damaged Items
If an item arrives faulty, damaged, or incorrect, customers must notify us within 7 days of delivery.
Upon verification, we will offer one of the following remedies:
- Replacement (subject to availability)
- Full refund
- Store credit, where appropriate
Where applicable, return shipping costs will be reimbursed for verified faulty or incorrect items.
7. Exchanges
We only replace items if they are defective or damaged. Exchanges are subject to product availability. Customers must contact us to arrange an exchange prior to returning the item.
8. Contact Information
For any questions regarding cancellations, returns, or refunds, please contact:
Brand Name: Dicrodelights
Customer Support: 24/7
Business Operations: 7:00 AM – 10:00 PM (Monday to Sunday)
Phone: 07443641276
Email: [email protected]
Address: 14 Hawes Mount, Bradford, BD5 9AX, United Kingdom