Dicrodelights: Frequently Asked Questions (FAQs)
Last Updated: August 10, 2025
Orders & Processing
Q: How long does order processing take?
A: Orders are processed within 1-2 days (Monday-Sunday). Orders placed before 4 PM GMT (London time) are prioritized same-day. We don’t process orders on public holidays.
Q: Can I modify/cancel my order?
A: Contact us at dicrodelights@gmail.com or call 07443641276 within 1 hour of ordering. Changes aren’t possible once processing starts.
Shipping & Delivery
Q: What’s the delivery timeline?
A: Total Delivery: 2-5 days (1-2 days processing + 1-3 days transit, Monday-Sunday).
Q: Is shipping free?
A: Yes! All UK orders ship free in GBP with no minimum spend.
Q: What if my delivery is late?
A: Claim a £1.00 compensation coupon by emailing us within 7 days of the estimated delivery date.
Q: How do I track my order?
A: A tracking link is emailed upon dispatch. Check spam folders or contact us if missing.
Returns & Refunds
Q: What’s your return policy?
A:
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Window: 14 days from delivery.
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Condition: Unused, in original packaging, with proof of purchase.
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Non-Returnable: Customized items or products damaged by misuse.
Q: How do I start a return?
A: Email dicrodelights@gmail.com with order details. We’ll approve returns and provide instructions.
Q: Who pays for return shipping?
A: Customers cover return costs unless the item is faulty/incorrect (we cover fees + full refund).
Q: How long do refunds take?
A: Refunds hit your original payment method within 7 business days after we receive and inspect returns.
Q: Do you offer exchanges?
A: Exchanges are only for defective/damaged items. Email us immediately to arrange.
Payments & Pricing
Q: What payment methods do you accept?
A: Following are the allowed payment methods:
Credit/Debit Cards: Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay
Klarna (Buy Now, Pay Later)
Diners Club
Discover
Maestro
Shop Pay
Union Pay
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All transactions in GBP.
Q: Is my payment secure?
A: Absolutely! We use PCI-DSS compliant encryption (Stripe/PayPal) and never store card details.
Q: Do you ship internationally?
A: Currently, we only ship within the UK.
Contact Us
If you have any questions or how we handle your data, please contact us at: