Dicrodelights support
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Find quick answers about your order, delivery and making the most of your home essentials.
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Frequently asked questions
01 How can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking details where available. Please check your inbox and spam folder.
02 How long does delivery take?
Delivery times vary by destination and product. Your dispatch confirmation will include the most relevant delivery information.
03 Is shipping free?
Yes, We offer free UK delivery on all orders.
04 Do your no-drill products need tools?
Many no-drill items are designed for tool-free fitting. Always follow the instructions supplied with your specific product and check its surface requirements before installation.
05 Which surfaces are suitable for no-drill products?
Surface compatibility depends on the product and the condition of the wall or surface. Review the product listing and fitting instructions before use.
06 Can I change or cancel an order?
Contact us as soon as possible with your order number. We’ll let you know whether a change or cancellation is possible before dispatch.
07 What if my item arrives damaged?
Please email our support team with your order number and clear photos of the issue so we can help with the next steps.
08 How do I access a digital purchase?
Digital products are delivered electronically. Check your order confirmation and email for access or download instructions.
09 How do I start a return?
Email [email protected] with your order number, the item or items you wish to return, your reason for contacting us, and photos where an item is damaged, faulty or incorrect. Please contact us before sending a return.
10 Who pays for return postage?
For eligible change-of-mind returns, the customer is responsible for return postage where permitted by law. If you receive an item that is faulty, damaged or incorrect, please contact us before returning it so we can provide the appropriate resolution.
11 When will I receive my refund?
Once your return has been received and assessed, eligible refunds will be issued to your original payment method. Refunds will be processed in accordance with applicable UK consumer law. Your bank or payment provider may require additional time for the funds to appear in your account.
12 Do you offer exchanges?
We do not currently offer standard exchanges. If an item arrives damaged, faulty or incorrect, contact us at [email protected] and we’ll help resolve the issue.
13 What payment methods do you accept?
Depending on the options displayed at checkout, payment methods may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Diners Club, Discover, Maestro, Shop Pay and UnionPay. Available methods may vary. All prices and transactions are in GBP (£) unless otherwise stated.
14 How can I contact Dicrodelights?
Email [email protected] or call 07443 641276. Our business address is 14 Hawes Mount, Bradford, BD5 9AX, United Kingdom.